Refunds & Returns Policy

Effective Date: October 28, 2026

This policy applies to our women’s tops and skirts purchased from Grande Fashion online store or physical store.

Eligible Return Scenarios

We accept returns or exchanges for items that arrive damaged, defective, incorrect, or do not match the product description. We also accept returns for standard size or style change requests under our return conditions.

Return Conditions & Non-returnable Items

All returned apparel must be unworn, unwashed, free from stains, odor and damage. Original tags and packaging should be attached. Items that have been worn, altered, washed or damaged by customer use cannot be returned or exchanged.

Return Time Limit

All return and exchange requests must be submitted within 30 calendar days from the date you receive your order. Requests submitted after this window will not be approved.

Return Process

Submit your return request by email, include your order number and photos of the item.
Wait for our team to approve your request and provide return instructions.
Send the item back to our return address: 5871 Vermont Ave, Los Angeles, CA 90044, United States.
Mark your order number clearly on the outside of the return parcel.

Exchange Process

Submit an exchange request within 30 days of delivery. Tell us the new size or style you want to exchange for.
Wait for our confirmation. Send the original item back to our return address.
Once we receive and inspect your returned item, we will arrange shipment of your new item. Stock availability for exchange items is subject to inventory.

Refund Process

After we receive and inspect your returned merchandise, we will complete the refund review within 3 business days. Approved refunds will be issued back to your original payment method. Banks and card issuers usually take 3 business days to post the funds to your account. The actual arrival time depends on your financial institution.

Return Shipping Cost

If the return is caused by our error (damaged goods, wrong item shipped), we will cover the return shipping cost.
If you return items due to personal preference, size change, or style change, you are responsible for the return shipping fee.

Order Cancellation

Orders can be cancelled for a full refund before shipment. Once the package has been shipped, cancellation is not available and you need to follow this return policy.