Payment Policy

Effective Date: October 28, 2026
We accept the following payment methods for all orders placed on our website:
  • American Express
  • Diners Club
  • Discover
  • JCB
  • Visa Electron
  • Maestro
  • Mastercard
  • Visa

Checkout & Order Processing

When you complete checkout, your payment request will be sent to your card issuer for authorization. Funds may be held temporarily as a pending charge before the order is fully confirmed. This pending hold is not a finalized charge until your order is accepted and processed by our team.

Payment Security

All card payments are processed through secure, PCI-compliant payment processors. Your full card details are not stored on our website. Encryption technology is used to protect your payment data during transmission. We do not share your payment credentials with third parties for non-transaction purposes.

Order Confirmation

Once your payment is successfully authorized and your order is approved, we will send an order confirmation email to the address you provided at checkout. This email includes your order number, item list and estimated shipping timeline. Please keep this email for future reference.

Common Payment Issues

  • Authorization failure: Your card may be declined due to insufficient available balance, expired card, incorrect billing address or bank fraud restrictions. You may contact your card-issuing bank for details.
  • Pending charge: A pending hold may appear on your statement before our team confirms or cancels your order. If the order is cancelled, the pending hold will be released by your bank, and release timing varies by financial institution.
  • Duplicate charges: If you see multiple unexpected charges, please contact us immediately with your order number and transaction screenshot.

Contact Information

Store Name: Grande Fashion

Address: 5871 Vermont Ave, Los Angeles, CA 90044, United States

Phone: (323)750-5625

Email: info@grandefashion.com

Opening Hours (Pacific Time): Tuesday-Saturday: 10 AM–7 PM

Response Time: We respond within 24 hours.